Category Archives: Business Performance Measurement

Topic 1. Customer Knowledge Part 1 Voice of the Customer

Posted on July 20, 2011 by George Reyna

Customer Knowledge will be covered in 2 posts.  Part 1 will discuss Voice of the Customer (VOC) and Part 2 will discuss Critical to Quality Tree (CTQ). Topic 1.  Customer Knowledge Voice of the Customer (VOC Part 1) Can you … Continue reading →

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